scott skinner
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Volumental

Volumental helps global footwear brands lead customers to their perfect fit using 3D foot-scanning technology and omnichannel software.

I worked on a new product that allowing mobile commerce shoppers to scan their feet in AR and to visualize and compare fits for various products.

Roles: User Research, UX Design & Content
Team: 9 (5 devs, 1 product owner, 2 designers + myself)
Methods: Heuristic analysis, cognitive walkthrough, usability testing & evaluation, semi-structured interviews, questionnaires, iterative analysis, pen/paper sketches, Sketch mockups, design workshops
Duration: 3 months, ongoing 
 
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Research method: Iterative Usability Testing & Evaluation

Given that mobile AR turns any environment into an interface, in-situ evaluation is necessary to ensure a usable product. I strategically set up the room to reflect a home environment, and am now focused on bringing the testing out of the lab.

 

Scan UX iterations

V1

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V2

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V3

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Usability testing & eval focused on identifying issues/opportunities to prioritize ideal user flow and necessary instructions to guide users through the scan.

Using detailed observation, transcription, and analysis from the usability tests and respective user interviews, I refined the UX content and proposed new design concepts via sketches.

 

Post-test UX Questionnaire Results

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Fit Visualization Research

Fit Visualization Concepts

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Research Questions:

  1. How do people conceptualize an ill-fitting shoe? 

  2. Which visualization best illustrates how users mentally model a shoes fit?

    1. Fully colored fit zones vs. partly colored side-of-foot 

    2. Pressure arrows vs. pressure points vs. none

    3. Product detail (large view) vs. product list (smaller view + comparison between products)

This project is ongoing, set to launch to customers by May/June.